GP Clinic Regulatory Information

All consultations at LoveMyLife are carried out by doctors on the GMC GP Register, working within their scope of practice. Our doctors are subject to annual appraisal and revalidation and hold appropriate professional indemnity insurance.

Dr Seth Rankin MBChB MRCGP, Registered Manager. General Medical Council registration number 4467397.

Our wider clinical team are doctors on the GMC GP Register working under our shared clinical protocols. The named clinician for each consultation is recorded in your medical record.

Verify our doctors: you can check the registration of any of our doctors on the GMC register at www.gmc-uk.org/doctors.

LoveMyLife Clinic provides private GP services to adults and children, in person at our Westfield London clinic and by video or telephone where clinically appropriate.

We provide assessment, diagnosis, treatment, and ongoing management of conditions commonly managed in private general practice. Where tests such as blood tests or imaging are needed, we arrange these through appropriately regulated external providers, and the results are reviewed by a clinician and acted on.

Doctors may dispense some medicines directly where clinically appropriate. Where medicines are not dispensed directly, you are given a prescription or advice on how to obtain your medication.

The service does not provide emergency care. If you need urgent or emergency treatment, we will signpost you appropriately.

Patient safety is at the core of everything we do. Our safety systems include:

Clinical safety: All consultations follow evidence-based clinical guidelines. We maintain up-to-date protocols for prescribing, referral, and emergency management. Drug interactions and contraindications are checked for every prescription.

Infection prevention and control: Our premises are cleaned and maintained to clinical standards. We follow current infection prevention guidelines, maintain hand hygiene protocols, and ensure all equipment is properly sterilised or single-use.

Safeguarding: We have robust safeguarding policies and procedures for both adults and children. All staff are trained in safeguarding awareness. Our named safeguarding lead is Dr Seth Rankin. If you have a safeguarding concern, contact us immediately or call the local authority safeguarding team.

Incident management: We have systems for reporting, investigating, and learning from incidents, near-misses, and complaints. All significant events are reviewed and acted upon to improve patient safety.

Medicines management: All prescribing follows BNF guidelines and current best practice. Controlled drugs are managed in accordance with the Misuse of Drugs Act 1971. Our pharmacy operations are separately regulated by the GPhC.

We are committed to providing care that achieves good outcomes for our patients.

Evidence-based practice: Our clinical protocols are based on NICE guidelines, BNF recommendations, and current best practice. We regularly review and update our clinical pathways.

Informed consent: We obtain informed consent before all examinations, treatments, and procedures. You have the right to ask questions, seek a second opinion, and refuse treatment. Where a patient may lack capacity to consent, we follow the Mental Capacity Act 2005.

Clinical audit: We conduct regular clinical audits to monitor the quality and safety of our services, including prescribing patterns, consultation outcomes, and patient satisfaction.

Continuing professional development: All our clinicians maintain their skills through regular training, appraisal, and revalidation with their regulatory bodies.

We offer consultations via video and telephone in addition to face-to-face appointments. Remote consultations are subject to the same clinical governance standards as in-person appointments.

Suitability: Not all conditions are appropriate for remote consultation. Your doctor will advise if a face-to-face appointment is needed and arrange one accordingly.

Privacy and security: Video consultations are conducted via secure, encrypted platforms. We ensure patient confidentiality is maintained at both ends of the call.

Record-keeping: Remote consultations are documented in full, in the same way as face-to-face appointments. Consultation notes are stored securely in your patient record.

Emergency procedures: If a clinical emergency arises during a remote consultation, your doctor will advise you to call 999 and will provide clinical support until emergency services arrive.

We welcome feedback and take all complaints seriously. If you are unhappy with any part of your care, please tell us.

Read our complaints procedure

Pharmacy services are regulated separately by the General Pharmaceutical Council. For pharmacy-specific detail, see our Pharmacy regulatory information.

We are committed to being open and transparent with our patients. If something goes wrong with your care, we will:

Tell you what has happened as soon as reasonably possible. Apologise sincerely - an apology is not an admission of liability. Explain what we are doing to investigate and prevent it happening again. Offer appropriate support. Document all communications and provide you with a written account if requested.

This commitment applies to all notifiable safety incidents as defined in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect: Personal details (name, address, date of birth, contact information), medical history, consultation notes, test results, prescriptions, and payment information.

How we use it: To provide your clinical care, manage prescriptions, process referrals, and comply with legal and regulatory requirements.

Who we share it with: We will only share your information with other healthcare professionals (such as your NHS GP) with your explicit consent, or where required by law (e.g. safeguarding, notifiable diseases).

How long we keep it: Patient medical records are retained for a minimum of 10 years after the last consultation (longer for children - until their 25th birthday or 26th if aged 17 at last contact).

Your rights: You have the right to access your medical records, request corrections, request deletion (subject to clinical and legal retention requirements), and data portability.

We are registered with the Information Commissioner's Office (ICO). Registration reference: ZC090113. For data protection enquiries, contact us at [email protected].

LoveMyLife Clinic is applying for registration with the Care Quality Commission (CQC) for the regulated activities it intends to provide from Unit 2023, The Healthcare Village, Westfield London. Once registration is granted, the provider ID and CQC register link will be shown here.

The CQC assesses all healthcare providers against five key questions: Is the service Safe? Is it Effective? Is it Caring? Is it Responsive to people's needs? Is it Well-led? Each area is rated as Outstanding, Good, Requires Improvement, or Inadequate.

If you or someone else is in immediate danger, call 999.

NHS 111: for urgent medical advice when it is not a life-threatening emergency, call 111 or visit 111.nhs.uk.

Related regulatory pages: for pharmacy-specific regulatory information, see our Pharmacy regulatory information.

This page was last reviewed on 23 May 2026 by Dr Seth Rankin, Registered Manager. LoveMyLife is regulated by the Care Quality Commission (cqc.org.uk).