Regulation, complaints, and how to reach us.

• GMC (General Medical Council). All our doctors are on the GMC GP Register. Lead clinician: Dr Seth Rankin, GMC 4467397.

• CQC (Care Quality Commission). Our Westfield London clinic is registered with the CQC. Registration number pending grant; we will publish here as soon as confirmed.

• GPhC (General Pharmaceutical Council). Our pharmacy is registered. Superintendent Pharmacist: Sabina Yasmin Islam, GPhC 2085363.

• MHRA (Medicines and Healthcare products Regulatory Agency). All medicines we dispense are MHRA-licensed UK products sourced through MHRA-licensed UK supply chains. Some medications are prescribed off-label per relevant clinical guidance.

• NaTHNaC. Yellow Fever Vaccination Centre application pending CQC registration. We will publish our YFVC designation as soon as it is granted.

Lead clinician: Dr Seth Rankin, MBChB, MRCGP. GMC 4467397. Founder.

Superintendent Pharmacist: Sabina Yasmin Islam. GPhC 2085363.

Our wider clinical team are doctors on the GMC GP Register working under our shared clinical protocols. The named clinician for any consultation is recorded on every prescription, letter, report, and form we issue, and visible in your medical record.

If something has gone wrong, please tell us. We acknowledge complaints within 3 working days and aim to send a full written response within 20 working days. If you are not satisfied you can ask us to review it, and then escalate to an independent body.

Read our full complaints procedure

We hold patient records on a secure system that meets UK GDPR and Data Protection Act 2018 standards.

Your rights under UK GDPR include access to your records, correction of inaccurate records, and (in defined circumstances) erasure or portability of your data. To exercise any of these rights, email [email protected] with the subject "Data Subject Access Request" or "Data Subject Request". We respond within one calendar month.

Sharing: we share your record with you. We share with other parties (your NHS GP, a specialist, an insurer, an employer, a licensing authority) only with your explicit consent or where we are legally required to. We do not sell or share patient data with third parties for marketing purposes.

Cookies and tracking: our website uses analytics cookies to understand site usage; we do not use advertising cookies.

Data Protection Officer: [email protected].

Every clinical pathway at LoveMyLife sits under a written protocol that defines the assessment, the treatment options, the monitoring schedule, and the safety thresholds. Protocols are written by our medical director and reviewed against UK guidance:

• NICE guidance for general clinical pathways

• BSSM (British Society for Sexual Medicine) for testosterone replacement therapy

• BMS (British Menopause Society) for HRT

• NaTHNaC for travel health

• UKMEC for contraception

• NICE TA for GLP-1 medication

• Specialty society guidance for other pathways

Adverse events are reported to MHRA where reportable, recorded internally, and reviewed at our clinical governance meetings.

For our full regulatory detail, see:

• GP clinic regulatory information (CQC)

• Pharmacy regulatory information (GPhC)

• General: [email protected]

• Pharmacy: [email protected]

• Complaints: [email protected]

• Data: [email protected]

• Phone: 020 7971 1333

Westfield London clinic (from early July 2026): Unit 2023, The Healthcare Village, Westfield London, Ariel Way, London W12 7SL. Mon-Sat 10:00-20:00, Sun 12:00-17:00.

Postal correspondence: Zone 1, 2 Pensbury Street, London SW8 4TJ.