Contact us.

By email, by phone, or in person at our Westfield London clinic.

[email protected] | 020 7971 1333

Send us a message

Tell us what you need and we will come back to you. If it is urgent, call us on 020 7971 1333.

Please do not include medical details here. If you want to talk about your health, book an appointment and tell the doctor.

We use what you send us to answer your message. Nothing else.

  • A doctor every time
  • Online, video, phone or in person
  • Today, every day.
Westfield

Find us at Westfield London

Pop in during a shopping trip. Nip out in your lunch break. We're open Monday-Saturday 10am-8pm and Sunday 12-5pm.

LoveMyLife

Unit 2023, The Healthcare Village

Westfield London, Ariel Way, London W12 7GF

Get Directions
The Village at Westfield London, home of The Healthcare Village

The walk from Shepherd's Bush

We're at Unit 2023, The Healthcare Village, on Level 1 of The Village at Westfield London. Here's the walk from the Shepherd's Bush entrance.

Entrance to The Village at Westfield London 1

Head for The Village

Inside Westfield London, make your way to The Village, the luxury wing near the Shepherd's Bush entrance.

Doors into The Village at Westfield London 2

Through the doors

Come in through the main doors into The Village.

Health and Wellness at The Village wayfinding sign 3

Follow the Health and Wellness signs

Look for the Health and Wellness at The Village signs. They point you up to the next floor.

Escalators up to Health and Wellness at The Village 4

Up the escalators

Take the escalators up, following Health and Wellness at The Village.

LoveMyLife at the top of the escalators 5

You will see us at the top

At the top of the escalators, LoveMyLife is straight ahead, beside Grand Cafe Concerto.

LoveMyLife beside Grand Cafe Concerto 6

You are here

Find us right next to Grand Cafe Concerto. Come on in.

By email

We aim to reply to general emails within 1 working day.

General enquiries

[email protected]

Pharmacy queries (existing prescriptions, deliveries)

[email protected]

Complaints

[email protected]

Data protection and subject access requests

[email protected]

Phone

020 7971 1333. Phone lines are open during clinic opening hours.

Postal correspondence

19 Primrose Mansions, Prince of Wales Drive, London SW11 4ED. For correspondence (legal documents, regulatory letters, written complaints). Patient consultations and prescription queries should use email or phone.

Specific contact routes

Booking a consultation: book online at Book an appointment.

Existing patient queries about your record, results, or prescription: email [email protected] with your name, date of birth, and the matter. We do not handle clinical queries by phone for security reasons.

Press and partnerships: email [email protected] with the subject "Press" or "Partnership".

Suppliers and vendors: email [email protected] with the subject "Supplier".